Montana One Call Center

1-800-551-UDIG (8344) or 406-755-UDIG or 811 info@montana811.com

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Types of Locates

Types of Tickets

A standard locate request has two full business days to complete the locate marking, not including the day the request is made. This excludes Saturdays, Sundays, and the six legal holidays that Montana Dig Law excludes.

A request for a locate in which there is a critical need to begin excavation as soon as possible. Montana Law defines this critical need as “to alleviate a condition that constitutes a clear and present danger to life and property; or repair a customer outage involving a previously installed utility-owned facility.” The excavator will notify the Montana 811 Call Center. This locate request is when an excavation must be done as soon as possible, usually a crew is already on site. Note: Work scheduling problems are not considered an Emergency. False locates can be prosecuted the same as making a false 911 call. If you are in doubt as to your type of locate needed, please call 811 for clarification. Emergency locate requests must be called in.

A request for a locate which meets the requirements of an emergency locate, but in which the excavation does not begin as soon as possible, but rather at a specific day and time which begins prior to the legal start date. This locate request may only be made by calling 811.

A request involving designing / surveying. No excavation is taking place, has the same requirements as a standard locate request.


Requests After Initial Ticket Has Been Issued

A request to add additional information to the locate request that does not relate to the dig location: such as mentioning there is a dog in the backyard, correcting an incorrect fax/phone number, needing locators to call and clarify their marks, etc. Locate requests will retain the same ticket number.

When a standard ticket must now be processed as an emergency.

When a standard ticket must now be processed as a planned emergency.

A request to remark the locate marks of a dig area prior to the ticket 30 calendar day expiration date. This request has the same requirements as a standard locate request. The original ticket number will be referenced, but a new ticket number will be issued. Usually requested when the marks are no longer visible (i.e. snow has covered the marks, digging has destroyed the marks, etc.)

A request to remark the locate marks of a dig area after the ticket 30 calendar day life has expired. This request has the same requirements as a standard locate request. The original ticket number will be referenced, but a new ticket number will be issued. Commonly requested when the marks are no longer visible (i.e. snow has covered the marks, digging has destroyed the marks, etc.)

See refresh and relocate request types.

A request to modify and/or revise the original dig location, continuation of a job, or used when and existing ticket is now an emergency. The original ticket number will be referenced, but a new ticket will be issued.