Montana One Call Center

1-800-551-UDIG (8344) or 406-755-UDIG or 811 [email protected]

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Glossary

Commonly Used Terms used within this Montana 811 website. They are provided to assist your understanding, they are not legally binding.

An alternate individual who may be contacted for questions or issues regarding the locate request. Someone able to reach the primary contact person, this may also be the excavator or contractor who will be doing the digging

A contractor who has provided Montana 811 contact information which pertains to each locate they’ve requested, and also has signed a waiver acknowledging they have received the instructions and liability statement pertaining to locate requests. This helps expedite the locate submission request process in which the Contractor / Excavator information is always the same. There is no fee for this service.

An official working day of the week, not Saturdays or Sundays, or the Montana State legal Holidays as set forth within the Montana Dig Law.

This is usually after the two (2) business days have passed, excluding weekends and the 6 legal holidays as set forth within the Montana Dig Law and providing the excavator visually determines that the underground facilities / utilities have all been located.

Colored paint marks by which underground facilities / utilities are identified. The colors are in accordance with the American Public Works Association Uniform Color code (APWA). See this web site for the color code associated with each utility type.

A continuous dig extending over a larger area, such as digging for a building foundation or a trench to bury water / sewer pipe, fiber optic, natural gas line, etc.; as opposed to a single dig site such as for the planting of a tree or the setting of a post.

A request to add additional information to the locate request that does not relate to the dig location: such as mentioning that there is a dog in the backyard, correcting an incorrect fax/phone number, needing locators to call and clarify their marks, etc. Locate request will retain same ticket number.

An excavation crew is waiting at the dig site; usually used with an emergency locate.

Also referred to as ‘intersection’, a place where two or more roads meet. This is critical information in identifying and locating accurately the proposed dig site.

A request involving design/survey (no excavation taking place), has the same requirements as a standard locate request.

Also referred to as Map or Sketch. A black and white rendering which identifies the dig location in relation to property landmarks, street names, measured distances, etc.; and indicating which direction is north as well as the nearest intersection. Additional information is contained within this website further describing how to prepare a diagram, map or sketch drawing. Such things as aerial photographs and Google maps are NOT acceptable and will be rejected.

Request for a locate in which there is a critical need to begin the excavation as soon as possible, an excavation crew is usually on site waiting for the locates to be completed. These locates can only be requested by calling 811. Montana Dig Law defines it as “to alleviate a condition that constitutes a clear and present danger to life or property; or repair a customer outage involving a previously installed utility-owned facility.”

A person that performs digs and also moves or transports soil, gravel or sand.

A locate request ticket in which 30 calendar days have passed since the legal start date. Montana law only allows a valid locate ticket to be good for 30 days from the legal dig start date.

An underground or submerged conductor, pipe or structure used in providing services such as; electric or communications service, or an underground or submerged pipe used in carrying, providing, or gathering gas, oil or oil product, sewage, storm drainage, water or other liquid service (including, but not limited to, irrigation systems), and appurtenances thereto; as summarized from the definition provided by the Common Ground Alliance.

To dig without the use of any mechanical equipment.

Also referred to as ‘cross street’, a place where two or more roads meet.

In the State of Montana, for purposes of Montana 811 processing, these are: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day; this is the actual day, not a day preceding or following the holiday.

Also referred to as line-locator, person who has been sent by the underground facility/utility to identify and mark the horizontal location of that facility/utility within the proposed dig area.

To dig or excavate with the use of mechanical equipment such as a back hoe, post-hole digger / driver, power auger, mechanical trencher, etc.

Also referred to as diagram or sketch, black and white rendering which identifies the dig location in relation to property landmarks, indicates which direction is north, indicates the nearest intersection; does not include aerial photographs or Google maps.

Term used by locator to indicate the paint or flags placed by the locator to indicate the buried facility or utility.

Term used by locator to indicate the paint or flags placed by the locator to indicate the buried facility or utility.

Request for a locate which meets the requirements of an emergency locate, but in which the excavation does not begin as soon as possible, but rather at a specific day and time which begins prior to the legal start date. This locate request may only be made by calling 811.

A request involving design / survey (no excavation taking place), has the same requirements as a standard locate request.

Usually refers to facilities owned by the property owners. Also, can be referred to as non-utility company owned facilities, such as buried facilities beyond a utility company owned service meter.

A path or route that may be lawfully used to place utility services, such as; alley, sidewalk, greenbelt, driveway.

A request to remark the locate marks of a dig area prior to the ticket 30 calendar day expiration date. This request has the same requirements as a standard locate request. The original ticket number will be referenced, but a new ticket number will be issued. Usually requested when the marks are no longer visible (i.e. snow has covered the marks, digging has destroyed the marks, etc.)

A request to remark the locate marks of a dig area after the ticket 30 calendar day life has expired. This request has the same requirements as a standard locate request. The original ticket number will be referenced, but a new ticket number will be issued. Commonly requested when the marks are no longer visible (i.e. snow has covered the marks, digging has destroyed the marks, etc.)

See refresh and relocate request types.

A request to meet locators at the proposed dig site to better explain the proposed dig area. Site meets cannot be guaranteed, since it is difficult to coordinate schedules with locators. Site meets are used to supplement information about the proposed dig site; they are not to be used in place of marking and accurately describing and identifying the proposed dig area.

Also referred to as Map or Diagram, black and white rendering which identifies the dig location in relation to property. Landmarks, indicates which direction is north, indicates the nearest intersection. Aerial photographs and Google maps are not acceptable.

A request for locate of underground facilities/utilities. The legal start date in the State of Montana, is two (2) business days after the day the locate is requested; excluding weekends and the 6 recognized legal holidays and the excavator visually determines that the underground facilities / utilities have all been located.

What is created by the One Call Center from the information gathered for a specific 811 locate request. May also be referred to as ‘line-locate’. The ticket number identifies the locate request that has been accepted for processing.

An identifying number assigned to a locate request that has been accepted for processing.

Is a defined horizontal space from the outside wall or edge of an underground facility line. In the State of Montana, the tolerance area is 18” each side of the buried facility. Special care and only hand-digging (non-mechanical) must be taken when digging within the tolerance area.

An association, corporation, government entity, or individual which has buried services within a public right of way is required by Montana law to be a member of a Montana 811/One Call organization. Annual dues are required.

A request to modify and/or revise the original dig location, expand the dig location, continuation of a job, or used when an existing ticket is now an emergency. The original ticket number will be referenced, but a new ticket number will be issued.

Also referred to as Facility. A buried service built and installed to serve a specific function such as a natural gas line or main. May also be a conduit, pipe or cable which carries a service such as electricity, cable television, communications, natural gas, etc.

Soft excavation technique defined “as a means of soil extraction through vacuum; water or air jet devices are commonly used for breaking the ground” as defined by the Common Ground Alliance.

A ticket for which excavation begins after the legal start date, the ticket is valid for 30 calendar days after the legal start date.

The use of white paint to identify the proposed dig site; where excavation will take place. This will identify the area for the locators to identify any buried utility lines.